Privacy Policy

1. Introduction

This Privacy Policy describes how KAYLOU Travel collects, uses, stores, and shares personal information when you visit our website, contact us, request travel planning, make or manage a reservation, or receive communications from us.

2. Information We Collect

We may collect information you provide through our website, email, telephone, Jotform, Travefy, or other travel-request and reservation forms, including:

• Name
• Mailing address
• Email address
• Telephone number
• Date of birth
• Gender or other supplier-required information
• Travel preferences
• Loyalty-program numbers
• Passport or government-issued travel-document information when required
• Accessibility, mobility, dietary, or medical accommodation requests
• Payment and billing information
• Traveling-companion information
• Communications, survey responses, and reservation requests

Please provide personal information about another traveler only when you have that person's permission to do so.

3. Automatically Collected Information

When you use our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device information, cookies, pages visited, referring pages, and general website activity.

4. How Information Is Used

We may use personal information to:

• Respond to inquiries
• Prepare travel quotes and proposals
• Create and manage reservations
• Communicate important trip information
• Process authorized payments
• Request accessibility or dietary accommodations
• Provide customer service
• Send requested promotional or marketing communications
• Maintain business records
• Prevent fraud and protect website security
• Meet legal, regulatory, and supplier requirements

5. Sharing Information

We may share personal information when reasonably necessary to provide travel services, operate our business, or meet legal obligations. Recipients may include cruise lines, airlines, hotels and resorts, tour operators, transportation companies, travel-insurance providers, InteleTravel and applicable travel-industry partners, payment processors, technology and communication providers, Jotform, Travefy, Hostinger and Hostinger Reach, and government authorities when legally required.

KAYLOU Travel does not sell personal information for money. Travel suppliers and third-party service providers operate independently and have their own privacy practices. KAYLOU Travel does not control those practices, so you should review their privacy policies when appropriate.

6. Email Marketing

You may receive marketing emails after subscribing, requesting information, or otherwise providing appropriate permission. You may unsubscribe at any time through the unsubscribe link included in marketing emails. We may still send transactional or reservation-related messages when necessary to service an existing request or booking.

7. Cookies and Analytics

We and our service providers may use cookies and similar technologies for website functionality, security, analytics, and performance. You may use your browser settings to restrict or block cookies, although doing so may affect how parts of the website function.

8. Payment Information

Payment information may be processed through authorized travel suppliers, host-agency systems, or payment processors.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only as long as reasonably necessary for reservations, customer service, business records, legal obligations, dispute resolution, and legitimate business purposes.

11. Privacy Choices and Requests

You may request access to, correction of, or deletion of your personal information, or withdraw marketing consent, by contacting us at Lou@kaylou.travel or 440-935-3775. We may need to retain certain information for legal, accounting, reservation, dispute-resolution, or other legitimate business purposes.

12. Children's Privacy

Our website and marketing services are not directed to children under 13. When information about a minor is needed to arrange family travel, it may be collected from the minor's parent or legal guardian.

13. Third-Party Websites and Services

Our website may link to third-party websites and services. Their privacy policies, not this policy, govern how they collect and use information through their services.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date shown at the top of this page identifies the latest version.

15. Contact Us